The majority of orders are shipped from our central hub, ensuring reliable and timely delivery. Our main fulfillment centers are strategically located to provide efficient service worldwide.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders arrive within 5-12 business days. Once your order is shipped, you’ll receive a tracking link via email or SMS to track your package’s journey.
Can I track my order?
Yes, once your order has shipped, we’ll send you a tracking link. Use this link to monitor your package until it arrives at your doorstep.
What is your return policy?
We accept returns within 7 days of receiving your order. You can find more details on our return process on the Chadow Refund Policy page.
Are there any fees for returns?
Fees That Apply:Return Shipping Fee: $10 USDRestocking Fee: $10 USD
Do you offer customer support?
Yes, our support team is here to assist you! If you have any questions or concerns, please reach out via our Contact page or email us at support@chadow.com, and we’ll get back to you as soon as possible.
Do you ship internationally?
Yes, Chadow ships to most countries. During checkout, you will see if your location is eligible for delivery. Please note that international shipping times may vary depending on the destination.
How can I ensure I’m ordering the correct size?
Each product page includes a detailed size guide specific to that item. If the size guide isn’t immediately visible, you can find it in the product’s photo gallery. We recommend reviewing this guide to help you choose the best fit for your style.
What payment methods does Chadow accept?
We accept most major credit cards, PayPal, and other popular payment methods for your convenience. All payment information is securely encrypted and processed to ensure a safe checkout experience.
Can I modify or cancel my order after it’s been placed?
Once an order is placed, we begin processing it immediately, so modifications or cancellations may not always be possible. However, if you reach out to our support team right away, we’ll do our best to accommodate any changes.
Do I need to create an account to place an order?
Do I need to create an account to place an order?You can shop as a guest or create an account for a quicker checkout next time. An account allows you to manage your order history and preferences easily.
Do you offer discounts or promotions?
Yes! Chadow offers exclusive promotions and discounts from time to time. To stay updated on the latest deals, sign up for our newsletter or follow us on social media.
What should I do if my package is delayed?
If your package hasn’t arrived within the estimated delivery time, please check the tracking link we provided. If you need further assistance, contact our support team, and we’ll assist in resolving any issues.
How can I stay updated on new arrivals and product launches?
Sign up for our newsletter to be the first to know about new collections and special offers. Follow us on social media for the latest updates and style inspiration.
Are my personal details secure on Chadow’s site?
Yes, we use industry-standard security measures to protect your personal and payment information. For more information, please read our Privacy Policy.
How does Chadow handle customs and duties for international orders?
Customs duties and import taxes vary by country and may apply to international orders. Generally, orders under $1000 are exempt from import taxes, but we recommend checking your country’s customs regulations for specific guidelines. Please note that these fees are the customer’s responsibility.
Do you restock sold-out items?
We strive to keep our collections fresh and updated. Most of our items are restocked regularly, but if an item is temporarily out of stock, you can join the waitlist on the product page to receive a notification as soon as it's available again.